This notification webhook will be triggered every time there is any change in claim status. Please refer to Claim Status section for each status details.

Callback URL

Each partner can configure a callback URL for claim webhook.

POST {partner-url-path}

partner-url-path = URL from partner to receive webhook notification

The configuration can be done through Subscription API and Unsubscription API

Webhook Signature

Partners can optionally verify the authenticity of notifications sent by Cermati. A signature will be included in as a Cermati-Signature header request with the following format

Cermati-Signature: {prefix}={signature-value}

Example:

Cermati-Signature: v1=6ffbb59b2300aae63f272406069a9788598b792a944a07aba816edb039989a39

The prefix will be used as a versioning mechanism for the signature.

The signature value is generated using HMAC SHA256 as below.

signature = SHA256(claimId + updatedAt, secretKey)

claimId = claim ID
updatedAt = ISO Timestamp with timezone offset, of the updated status
secretKey = key will provided by Cermati during the integration process

Webhook Request

Each time a status is updated then a request with the following details will be made against the specified Callback URL.

Headers

The following are the details of the request headers of the webhook

Header	Expected Value
Cermati-Signature	Refer to Signature section
Content-Type	application/json

Body

The following are the details of the request body of the webhook

Object Fields	Type	Required	Description
refNo	string	yes	Unique identifier from the partner
trxId	string	yes	Application transaction Id
claimId	string	yes	Claim id
productId	string	yes	Product ID of the insurance
claimType	string	yes	Claim type
insuredName	string	no	Name of the insured
status	string	yes	Latest status of the claim. Refer to Claim Status section
reason	string	no	Reason for the current status
repairStatus	string	no	Latest repair status of the claim (only applied for claimType: Product Damage - Assisted Repair)
approvedClaimAmount	number	no	Claim amount approved by the Insurer in IDR
reimbursedClaimAmount	number	no	Claim amount sent to the customer in IDR
link	string	yes	Link to retrieve the resource. {BASE_URL}/claims/{claimId} e.g. https://api.cermati.com/insurance/v1/claims/CL-EXAMPLES
expireAt	string	no	The expiration timestamp of the claim. (ISO 8601 format with timezone)
updatedAt	string	yes	Timestamp of the status update (ISO 8601 format with timezone)

Webhook Response

HTTP response status code from partner will be tracked and

HTTP status code 200 will be acknowledged by Cermati as notification successfully received. No retry will be done.
Other HTTP status code will be marked as failed and will be retried. Request will be retried up to 8 times with exponential backoff interval.